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Withdrawals

To withdraw funds, you will need a cryptocurrency wallet address. You can transfer funds to both custodial and non-custodial wallets. For example, this could be a personal wallet that is not tied to any account in any services, or a wallet of another account on the cryptocurrency exchange.

OUR SERVICE DOES NOT CONDUCT OPERATIONS IN THE BLOCKCHAIN AND DOES NOT ESTABLISH COMMISSIONS FOR TRANSFERS

The speed of withdrawal processing depends on the workload of the cryptocurrency exchange and the selected blockchain network. The commission also depends on the selected network.

There are two ways to withdraw funds in your profile – by entering the address manually and through a whitelisted wallet.

WITHDRAWALS ARE NOT POSSIBLE WITHOUT TWO-FACTOR AUTHENTICATION (2FA)

To withdraw funds, you must specify​

  • Coin/token.
  • Blockchain network.
  • Wallet address.
  • MEMO, if required.
  • Withdrawal amount.

How to withdraw funds​

  1. Go to Transfers → Withdrawals.
  2. Select the currency and network for deposit.
  3. Enter your wallet address or select one added from the whitelisted wallets. o If MEMO or Destination Tag is required, be sure to enter it in the corresponding field.
  4. Enter the required amount. The amount to be deposited to the wallet and the amount of the transfer commission will be displayed.
  5. Be sure to check the data in the pop-up window before confirming the withdrawal, paying special attention to the recipient’s address.
  6. Confirm the withdrawal request.

When entering information manually, you will need to enter two one-time codes to confirm the payment – one from your email and one from your 2FA application. Adding a whitelisted wallet also requires confirmation with two codes.

Whitelisted wallets​

If you frequently use a particular wallet address, add it to your whitelist.

Adding a whitelisted wallet​

  1. Go to Profile → Wallets → Add wallet.
  2. Enter the name of the wallet – it will make it easier to find the desired wallet in the list.
  3. Select currency and wallet network.
  4. Enter your wallet address.
  5. Confirm adding the wallet with two one-time passwords.
    • Code from your email.
    • Code from Google Authenticator.
  6. The added wallet will appear in your whitelist 1 .

After adding a wallet, you can select it in the drop-down list on the Transfers → Withdrawals page.

Deleting a whitelisted wallet​

To delete a whitelisted wallet:

  1. Go to Profile → Wallets → click on the cross next to the wallet you want to delete.
  2. Confirm deletion using a code from Google Authenticator.
  3. The wallet has been successfully deleted.