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Two-factor authentication (2FA)

Two-factor authentication is needed to further protect your account. In order for an attacker to gain access to your account, they will need to know three pieces of information: your login, password and one-time authentication code. Our service uses Google Authenticator for two-factor verification.

AS AN OPINION: IT IS SAFER THAN SMS SECURITY CODES

Devices exchange the key once for synchronization. Unlike SMS, one-time passwords are not transmitted through intermediate channels and servers.

• If 2FA is activated, a one-time code will be requested when logging into your personal account, recovering or changing your password. • Creating and editing API keys, creating withdrawal requests, adding whitelisted wallets will require a 2FA code.

Enable two-factor authentication (2FA)​

  1. Go to Profile → 2FA → click “Enable”.
  2. Install the Google Authenticator application on your mobile device, if it is not already installed. After installing the application, click “Next”.

iOS: https://apps.apple.com/us/app/google-authenticator/id388497605

Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2

  1. In the Google Authenticator application.
    • Press +
    • Scan the QR code from your personal account page or enter the key manually.
  2. Save the recovery code to restore access to your account in case you lose or change the device with the 2FA application.
  3. Enter 2 one-time passwords (codes) to confirm the 2FA activation:
    • Code from your email.
    • Code from Google Authenticator.

Two-factor authentication is enabled.

Disable two-factor authentication​

To disable two-factor authentication:

  1. Go to Profile → 2FA → click “Disable”.
  2. Consider whether you really want to disable this feature.
    • If you are sure, click “Disable”.
  3. Enter 2 one-time passwords (codes) for confirmation.
    • Code from your email.
    • Code from Google Authenticator.

Two-factor authentication is disabled.

Authentication code doesn't work​

  • Synchronize time between your devices. Set your smartphone to automatic time detection mode. If you're using Google Authenticator on the Android device, use the time synchronization feature.
  • Make sure you enter the code for your account at https://vataga.trading
  • The code may have expired. Enter a new code.
  • If the code still does not work, contact our technical support support@vataga.trading

I lost my device with 2FA app​

  1. If you have a recovery code saved, follow the instructions to restore access.
  2. If you do not have the recovery code, contact our technical support support@vataga.trading